Shipping policy
Order Confirmation
After placing an order with SulaFit, you will receive an order confirmation email. This confirms that we have received your order; it does not mean that your order has been dispatched.
Orders normally begin processing after payment has been successfully confirmed. If additional payment verification or order verification is required, we will contact you by email.
We begin preparing confirmed orders promptly, so order changes and cancellations cannot be guaranteed. If you need to request a change or cancellation, please contact us at service@sulafit.com as soon as possible.
Once an order has been dispatched, it can no longer be changed or cancelled.
Processing and Delivery Times
A business day means Monday through Friday, excluding applicable public holidays observed by our fulfillment partners, shipping carriers, or the destination country.
- Processing time: 1–3 business days after payment confirmation
- Shipping time: 3–15 business days after dispatch
- Estimated total delivery time: 4–18 business days after payment confirmation
Total Delivery Time = Processing Time + Shipping Time
Orders placed on weekends or public holidays normally begin processing on the next business day.
Delivery times may vary depending on the delivery destination, fulfillment location, carrier operations, customs clearance, public holidays, severe weather, peak shopping periods, transportation disruptions, and other circumstances outside our reasonable control.
All delivery times are estimates and are not guaranteed delivery dates.
Fulfillment and Shipping Origins
SulaFit uses multiple fulfillment locations and third-party fulfillment partners so that products can be stored and dispatched from different locations depending on inventory availability and the customer's delivery destination.
Our products may currently be stocked and dispatched from fulfillment locations in:
- San Francisco, California, United States
- New Jersey, United States
- Singapore
- Darwin, Northern Territory, Australia
- Hefei, Anhui, Mainland China
- Dublin, Ireland
The fulfillment location for a specific order is determined according to factors including:
- Where the ordered product is stocked at the time the order is processed
- Inventory availability
- The customer's delivery destination
- Available shipping routes and carrier services
We do not use one fixed dispatch location for every product or every order, and customers cannot select a fulfillment location at checkout.
Depending on product availability, your order may be dispatched from a country or region different from your delivery destination.
The fulfillment location used for one order may also be different from the location used for a previous or future order if inventory availability changes.
Orders Shipped From Multiple Locations
If your order contains products stored at different fulfillment locations, your order may be divided into two or more separate shipments.
In this situation:
- Items may be dispatched from different fulfillment locations.
- You may receive more than one shipping confirmation email.
- Each shipment may have a separate tracking number.
- Different shipments may use different carriers.
- Packages may arrive on different dates.
- You will not be charged additional shipping fees beyond the amount confirmed at checkout because your order is divided into multiple shipments.
If part of your order arrives before another part, please check your shipping confirmation emails and tracking information before reporting an item as missing.
Shipping Carriers
SulaFit works with multiple third-party logistics providers, international shipping partners, postal services, and local delivery carriers.
The carrier used for your shipment depends on factors including the fulfillment location, destination country or region, parcel characteristics, carrier availability, and the available shipping route.
For this reason, we do not use one single carrier for every order.
For international shipments, one logistics provider may handle the international portion of the shipment before transferring the parcel to a local postal service or courier for final delivery.
The applicable carrier and tracking information will be provided after your order has been dispatched.
In some cases, the carrier name, tracking number, or tracking information may change when the parcel is transferred between logistics providers.
Shipping Destinations and Rates
We currently ship only to the countries and regions listed below.
| COUNTRY / REGION | STANDARD SHIPPING | FREE SHIPPING |
|---|---|---|
| United States Canada Australia New Zealand United Kingdom Ireland France Germany |
US$6.90 | Free on orders US$69+ |
Shipping rates are charged per order. The equivalent amount may be displayed in your local currency at checkout.
All available shipping options and applicable shipping charges are displayed at checkout before payment.
Unsupported Destinations
We currently do not ship to countries or regions that are not listed above.
Some remote territories, PO Boxes, and APO/FPO/DPO addresses may not be supported by our shipping partners.
If no shipping option appears after you enter your complete delivery address at checkout, we are unable to deliver to that address at this time.
Shipping Services
We currently offer standard shipping only.
Express or expedited shipping is not currently available.
The estimated processing and shipping times shown above apply to supported destinations unless a different estimate is clearly displayed at checkout.
Tracking Your Order
Once your order has been dispatched, we will send a shipping confirmation email containing the tracking number and available tracking information for your shipment.
Because SulaFit uses multiple fulfillment locations and shipping carriers, the carrier used for each shipment may vary.
Please use the tracking information provided in your shipping confirmation email for the most accurate shipment status.
International shipments may be transferred between logistics providers or transferred to a local postal service or courier for final delivery. In these cases, the carrier name, tracking number, or tracking information may be updated during transit.
If you have a SulaFit customer account, you can also review your order status by signing in to your account.
Tracking information may take several business days to become active after dispatch. A delay in tracking activation does not necessarily mean that your package has not been shipped.
For additional tracking information, please visit our Track Your Order page.
If your order has not arrived after the estimated delivery period, or if the tracking information has stopped updating for an extended period, please contact us at service@sulafit.com and include your order number.
Customs, Duties, and Taxes
Because SulaFit uses multiple international fulfillment locations, some orders may cross international borders before reaching the customer's delivery address.
Product prices and shipping charges do not include import duties, VAT/GST, customs charges, brokerage fees, or other local taxes unless those charges are expressly shown as included or collected at checkout.
If applicable duties or taxes are collected at checkout, they will be displayed in your order summary before payment.
If duties or taxes are not collected at checkout, any applicable charges imposed by the destination country's customs authority, postal service, shipping carrier, or other relevant authority may be the responsibility of the recipient and may need to be paid before delivery.
Free shipping covers the standard shipping charge only. It does not automatically include customs duties, import taxes, VAT/GST, brokerage fees, or other government or carrier charges.
SulaFit does not determine or control customs charges imposed by local authorities.
If you require additional information about possible import charges before placing an order, we recommend contacting the customs authority in your destination country.
Refused or Unclaimed Packages
Refusing a package or failing to collect a package does not automatically cancel the order.
The shipping carrier may return an unclaimed or refused package and may impose return shipping, storage, customs, or handling charges.
After the returned package has been received and inspected, any eligible refund will be processed according to our Return & Refund Policy.
Where permitted by applicable law, actual return-to-sender, storage, customs, or carrier charges resulting from refusal or non-collection may be deducted from the refund.
For orders that originally qualified for free shipping, no original outbound standard shipping fee will be deducted. However, actual return-to-sender or carrier charges may still apply where permitted by applicable law.
Please contact us before refusing a delivery so that our customer service team can review the available options with you.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping address, please contact us immediately at service@sulafit.com.
We cannot guarantee that an address can be changed after order processing has started. Once an order has been dispatched, the delivery address normally cannot be changed.
If a package is delayed, rerouted, returned, or requires reshipment because of an incorrect or incomplete address provided by the customer, the customer may be responsible for any actual rerouting, return, or reshipping charges.
If the addressing error was made by SulaFit, we will correct the issue at no additional cost to the customer.
Shipping Delays
Public holidays, severe weather, customs inspections, carrier disruptions, peak shopping periods, transportation disruptions, natural events, and other circumstances outside our reasonable control may extend delivery times.
If a significant shipping delay becomes known to us, we will make reasonable efforts to provide available information and assist with carrier enquiries where appropriate.
Contact Us
If you have any questions about shipping, fulfillment locations, tracking, carriers, or delivery, please contact our customer service team and include your order number where applicable.
Email: service@sulafit.com
For additional customer service information, including our customer service hours, response times, telephone number, and business information, please visit our Contact Information page.